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Home > Shopping > Ordering

Ordering

How do I place my orders?
Is there a minimum order?
Refund Policy
Payment Methods
Paying by Cheques or money Ordrs
B.C. Orders
Canadian Orders
International Orders

How do I place my orders?
By FAX during and after business hours at (604)-696-3745 (Vancouver, B.C.). Our business hours are Monday to Friday, 9:00am to 5:00pm Pacific Standard Time. Please leave a detailed message, item name, and quantities needed. We will respond to your fax at the first available opportunity.

Call us at our number at (778)-895-2170 (Vancouver, B.C.). Our regional sales representative in Vancouver will be standing by to help you. Our business hours are Monday to Friday, 9:00am to 5:00pm Pacific Standard Time.

Email us using our pre-formatted order form templates or at orders@bubbletea.ca Provide us with the necessary information and most convenient way to reach you by. Our speedy sales team will return your message by phone or email per your instructions.
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Is there a minimum order?
To help off set the high cost of shipping, Bubble Tea have minimum order(s). After receiving your order(s), our sales department will contact you by Email or phone to confirm your order(s) before they get picked, packaged and shipped.

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Refund Policy
At Bubble Tea, we want to be your number one supplier of ingredients and promotional goods. If for any reason you are not satisfied with our products or services. We hope you will bring the issues to our attention.

Issues regarding Products or service, please Email us at customerservice@bubbletea.ca. Our staff will deal with all matters promptly to ensure our customers full satisfaction.

Information regarding product returns is to be Emailed to orders@bubbletea.ca or by telephoned. Our office phone number is (778)-895-2170 . BubbleTea will answer every Email or reach you by phone after finding out more about the product in question. You will be given a return "Authorization Number" for returning products.

Please note that unauthorized returns without an "Authorization Number" is a refused item and will not be accepted for refund.

BubbleTea reserves the rights to refuse returns that are not sent back within one week of authorization. Keep in mind that some merchandise is easily damaged or are perishable goods and should be kept safe and at appropriate temperature.

Please note that returns without an "Authorization Number" will not be accepted for refund.

Please package all "Returning Products" into their original packages or boxes. Have the package clearly marked "returning products" and shipped back to our corporate office prepaid by you.

Upon receipt of the return merchandise, BubbleTea will credit your Credit Card or refund you either by Cheque or Credit Voucher.

Note: To Western Canada residences (Central Vancouver). Give us a call and we will have our quick drivers pick up the return packages if time permits. This will save you shipping charges.

There will be a 20% product restocking charge and another 25% Shipping & Handling charges for all Bubble Tea supplies returning.

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Payment Methods
We accept:

  • Money Orders
  • Cheques
  • MasterCard
  • Visa Card
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    Paying by Cheques or money Orders
    Orders are processed and shipped out upon receipt of your payment. Personal Cheque needs clearance and it usually takes about 4-6 business days. BubbleTea will send your order after receiving confirmation clearance. Please make out your Money Order or Cheque to "BUBBLE TEA" and send it to:

    P.O. # 4106
    449 West Georgia St.
    Vancouver, B.C.
    V6B 3Z6 CANADA

    To avoid shipment delays, payment in full must be received before orders are processed and shipped. Always use the correct Postal Code or ZIP Code for Canada, the U.S.A. or the destination country you are mailing to.

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    B.C. Orders
    Orders within B.C. can be paid at the time of delivery, either by Cheque or Money Order since our corporate office is within B.C. Problems regarding payments can be quickly corrected and dealt with on a local basis.

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    Canadian Orders
    BubbleTea products are all in Canadian prices. We take great pride on being Canadian o wned and operated. Time and Time again, our customers come back for value and service. Don't let our competitor's prices fool you, for most are in U.S dollars.

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    International Orders
    Orders that are shipped outside Canada such as U.S., Singapore, Australia etc. Please drop us an Email at sales@bubbletea.ca or call us at 1-(778)-895-2170 to place your order. We can assist you on up-to-date quotes and shipping charges if unsure. Our sales team will return your email within one or two business days to confirm orders and actions taken.

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